Return Policy

Exceptions may apply for deliveries to islands and outside continental Europe.

Last updated 10.09.2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@luminesy.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and and mail your return to the following address:

SIA RGB E-Commerce

Purva 12A, Valmiera

4201, Latvia

 

Please note, you will be responsible for all return shipping charges unless otherwise agreed. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

Returns and exchanges are not applicable unless agreed upon otherwise if:

  • Items are made to order
  • Items have been bought outside the EU 
  • Items have been bought by a company or public institution

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+371 27413861

info@luminesy.com

 

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