Exceptions may apply for deliveries to islands and outside continental Europe.
Frequently asked questions
Here you’ll hopefully find answers to all of your questions. Whether they’re concerning delivery, wrapping, or how to deal with faulty items. If we’ve missed something, and you can’t seem to find the answer to your question, please send us an e-mail at firstname.lastname@example.org, and we’ll get back to you as soon as we can.
Standard shipping destinations: We ship to Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Hong Kong, Iceland, Israel, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States of America
Can't find your delivery destination? Sazinies ar mumsand we will give you a shipping quote to your destination.
Shipping times: Shipping time vary greatly depending on location and product. Some items we keep in stock, but others are ordered directly from the manufacturer. To get a precise estimate, send us an email at email@example.com and we will get back to you shortly!
Shipping cost: Orders over 350€ qualify for free shipping within the European Union. Orders under 350€ will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy: For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name, and the reason for the return.
After we have received the product in an unused and re-saleable condition, you will be given a full refund by the same method as your original payment. The packaging needs to be in undamaged condition as it contains important information about the products, which is necessary when re-selling. Do not put tape or other stickers directly on the original package. We emphasize that original and undamaged packaging is of great importance when evaluating if there has been a decrease in value of the product.
Please note that return costs are self-payed as we do not offer free returns unless the item is faulty.
Returns are not eligible for customized one-off orders, orders outside the EU as well as for companies or public institutions.
You can cancel within 1 hour after placing your order. After that, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods.
If you wish to receive an invoice in your email and pay by wire transfer, reach out to our support team at email@example.com
In order to make sure that you receive the goods as quickly as possible, we send the items in stock immediately to you. In the case of those items which have to be ordered at first, you will receive in a separate delivery as soon as these are delivered to us.
Can I view the dispatch status of my order?
Of Course! As soon as we have received your order, you will receive a confirmation email from us. This email will contain your order number which you can use to track your order. In case you have not received this email, let us know at firstname.lastname@example.org
Can a Loyal customer get a discount?
Of course! Here at Luminesy customer loyalty is extremely important to us- if you wish to receive a discount let us know at email@example.com - Our sales team will get back to you shortly with an offer :)
Can I order a product from a brand you sell but is not found on your website?
Yes, we are able to order almost all lamps from our manufacturers. Send us an e-mail at firstname.lastname@example.org and we’ll quickly be able to tell you if we can order your wished lamp.