FAQ's | Luminesy


Exceptions may apply for deliveries to islands and outside continental Europe.

Can you help me find the perfect light?

Of course! Unlike other online retailers, where salespeople assist you with finding lighting, Luminesy offers a free consultation from a dedicated interior designer with more than 15 years of experience. 

To get started, just write us an email to info@luminesy.com and we will get in contact with you shortly!

Why did I only receive a part of my order?

In order to make sure that you receive the goods as quickly as possible, we send the items in stock immediately to you. In the case of those items which have to be ordered at first, you will receive in a separate delivery as soon as these are delivered to us.

Can I view the dispatch status of my order?

As soon as we have received your order, you will receive a confirmation email from us.
This email will contain your order number which you can use to track your order.

How can I return and/or replace the goods?

If you want to return an item, please follow the steps described below in order to facilitate a smooth processing of your returned item. 
Complete our return form and simply return it to us. The form can be find together with your invoice in the mailing bag of your package or can be filled out on online here.
As soon as we receive the return form, you will receive the parcel label to return your goods via email within 2-3 working days. Please print out the parcel label and attach it to the package. 
You can then agree your pick-up time with your preferred logistics provider and send the item back to us.

I returned an item – when will the purchase price be refunded?

Should you have already paid for the goods, we will refund the purchase price immediately upon receipt of the goods. It would be helpful if you would briefly explain the reasons for returning the goods, perhaps we can find a common solution. Providing this information is voluntary and not a requirement to assert your rights.
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